Strengthen Communication & Resolve Conflicts
Misunderstandings, tensions and escalations in organizations rarely arise from the actual subject matter – but mostly from the way in which it is discussed. Collaboration between teams and managers is therefore not just about content, but also about the communication in between.
What happens in conflict situations in the company?
Teams or managers often get bogged down in discussions about tasks, responsibilities or emotions. In doing so, they lose sight of the actual needs that would be crucial for a solution – such as security, appreciation or clarity. This is exactly where my work comes in: We analyze typical conflict patterns and replace them with constructive discussion techniques that lead to a dialogue at eye level.
Proven methods according to Bodenmann:
- SaGeBe method: facts – feelings – needs. Clearly naming problems, classifying emotions and making the underlying needs visible.
- SENF method: Stop – Relax – Reflect – Formulate. Pause for a moment before stress leads to rash reactions.
- Targeted self-opening: Communicate yourself clearly, honestly and empathetically – to avoid misunderstandings and build trust.
Goals in the cooperation
It is not about convincing or “being right”, but about understanding each other, accepting differences and developing joint solutions.
What stronger communication can do for a company:
- Clarity about one’s own and shared needs
- New ways to address difficult topics constructively
- Breaking the negative spiral through new perspectives
- Mindful handling of stress and emotions
- More trust, motivation and cooperation in the team
Communication is the basis for healthy working relationships – and therefore for sustainable economic success.